This Policy summarizes PluraSpace subscription and billing rules and should be read together with the PluraSpace Terms of Service and the information displayed at signup or checkout.

1. Pricing and Currency

The applicable subscription price, billing interval, discount, included features, and trial terms are displayed before purchase. Pricing may change over time and is therefore not fixed in this Policy. Unless expressly stated otherwise at checkout, PluraSpace subscriptions are billed in U.S. dollars. Applicable taxes are added where required by law.

2. Free Trial

Pluragon may offer a free trial for the period displayed at signup. Under the current trial model, no payment method is required to start the trial and the trial does not automatically convert into a paid subscription. If the trial ends without an active paid subscription, the space is downgraded to administrator-only access so an administrator can purchase a subscription.

3. Monthly and Annual Plans

PluraSpace may offer monthly and annual subscription plans. An annual plan may be offered at a discount compared with monthly billing. The actual price and discount presented at checkout control and may change for future purchases or renewals after any required notice.

4. Automatic Renewal

Paid subscriptions automatically renew on the applicable monthly or annual billing cycle until cancelled. By purchasing a subscription, the customer authorizes recurring charges and applicable taxes to be processed through Stripe.

5. Payment Processing

Stripe handles PluraSpace billing, invoicing, payment methods, and payment information. Pluragon does not store complete payment-card information or billing-address information in the PluraSpace application.

6. Cancellation

A paid subscription may be cancelled through the available billing controls. Cancellation takes effect at the end of the current paid billing period. The customer retains paid access through that period, and no further renewal charge is made unless the subscription is reactivated.

7. Failed Renewal Payment

If a renewal payment fails and the previously paid billing period has ended, the space is downgraded immediately to administrator-only access. The space is not immediately deleted. An administrator retains access to resolve billing and reactivate the subscription.

8. Data Retention After Downgrade or Deletion

• After subscription lapse or failed renewal: the space and its service data may be retained for up to 90 days for reactivation.

• After intentional administrator deletion: the space configuration and service data may be retained for up to 30 days for recovery.

• After the applicable period: active service data is scheduled for deletion and a later return may require full reconfiguration.

• Limited information may be retained where required for legal, tax, fraud-prevention, security, or dispute purposes, and residual backup copies may remain until normal backup expiration.

9. Plan Changes and Proration

Where plan upgrades or downgrades are available, billing adjustments may be prorated automatically for the current billing period.

10. Refunds

Except where required by applicable law, subscription fees already paid are non-refundable. Pluragon may issue a credit or refund in exceptional circumstances at its discretion.

11. Price Changes

Pluragon may change subscription pricing. Existing subscribers will receive notice of renewal price changes where required by applicable law or contract before the new price takes effect.

12. Billing Support

Questions about PluraSpace access or subscription status may be sent to support@pluraspace.com. Payment-method and invoice functions may also be available through Stripe's customer billing interface.